Refund Policy

Effective Date: 01.05.2025

At IndustraReach, we provide digital marketing and visibility services to B2B clients in the heavy machinery and agricultural sectors. Due to the nature of our digital services and the effort allocated in advance, we maintain the following refund policy:

1. No Refunds on Delivered Services

We do not offer refunds for:

• Subscriptions that have already begun for the billing cycle

• Services already executed or delivered (including reports, campaigns, or listings)

All sales are final once the service period has started.

2. Subscription Cancellations

You may cancel your subscription at any time before your next billing date.

• After cancellation, you will retain access until the end of the paid term.

• No partial or prorated refunds are issued for unused time.

3. Billing Errors or Duplicate Charges

If you believe you were charged in error (e.g., duplicate payment), please contact our billing partner Paddle directly using the link in your receipt or at:
👉 https://paddle.com/

They handle all payment-related matters, including disputes and chargebacks.

4. Refund Exceptions (Case-by-Case)

In rare cases where a service was not delivered at all due to a technical error on our part, you may be eligible for a partial or full refund.

To request a review, contact:
📧 support@industrareach.com
Please include your order ID and reason for the request.

5. Chargebacks

If you initiate a chargeback without contacting us first, your account and future access to our services may be suspended. We encourage direct communication before taking action via your payment provider.

6. Contact Us

For questions about this refund policy or billing issues:
📧 support@industrareach.com
🌐 www.industrareach.com